EU & UK returns

You can return your order as new with packaging & tags intact within 30 days of receipt for an exchange, store credit or refund.

If you are based in an EU country or the United Kingdom and would like to return your order, please carefully package your item(s) and follow the instructions on our self-service returns portal.

Please visit our returns portal to start:

start your return

If you are outside the EU and UK, please follow the instructions below.

outside EU & UK

You can return your order as new with packaging & tags intact within 30 days of receipt for an exchange, store credit or refund.

If you are not based in an EU country or the United Kingdom, you will need to contact us first by emailing us at cieleathletics@hectic.info to initiate the returns process.

We recommend using a recorded postal service for your returns, as we cannot be held responsible for any items that are damaged or go missing whilst in transit. We do not provide a delivery service for returns, but we will provide free delivery for all exchange items shipped back to the customer.

If your newly purchased product hasn’t lived up to your expectations and you believe the product to be faulty, please contact us in advance.

THE FINE PRINT:

• Please note that we can only offer exchanges for items of equal value or a combination of a lesser-value product and a partial refund
• Gifts can only be returned for a refund to the original purchaser
• We can only accept returns for items purchased through this website (eu.cieleathletics.com). All other returns should be referred to the retailer from whom your Ciele Athletics product was purchased.
• We cannot refund any delivery charges unless an item is faulty or sent in error
• Exchanges can only be fulfilled once the original purchase has been returned to our warehouse.
• Processing of returns can take up to 5 business days and refunds issued to your account can take up to 7 days to appear in your account.