Pricing is location based, (CAD) in Canada, (GBP) in United Kingdom, (EUR) in Europe and (USD) for the Americas and the rest of the world. We accept Credit Cards and Paypal. PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account. PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.

To help ensure that your shopping experience is safe, simple and secure Ciele Athletics Inc uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser. You can click on the icon to find out more information regarding the SSL digital certificate registration.

If the location (URL) field at the top of the browser starts with ‘https:’ instead of the normal ‘http:’ you'll know that you are in secure mode.

All orders placed on cieleathletics.com are shipped from the Netherlands. Once your order ships, you will receive a shipping confirmation with a tracking number via email. Please allow for 1 to 2 business days for order processing. Please note, we are unable to process orders on weekends and holidays.

Free standard shipping is included on orders to selected countries* above £100/100€.

Please allow 1 to 2 business days for order processing in addition to the shipping times listed below when determining which method is best for you.

International orders outside the EU, EEA & UK may be subject to duty and customs charges that we are unfortunately not responsible for. Locate a retailer near you to avoid international taxes and duty fees.

PO Box?
Our premium carriers cannot deliver to a PO Box. Please enter a valid street address when opting for premium shipping.

All products purchased on cieleathletics.com can be returned for refund within 30 days of receiving your order. Products must be returned in brand new, perfect condition with no signs of wear and with all tags and inserts attached in their original position to be eligible for a refund. We encourage you to reuse the original packaging for your return.

Shoe returns. Shoes can be returned for refund within 30 days of receipt. They must be returned in perfect condition with no sign of wear on the upper, mid, or outsole and free from scratches or marks of any kind. All stickers, tags and inserts must be attached in their original location. 

Our products are made in limited quantities. All returned items are inspected upon arrival for signs of wear. If a return does not meet our requirements, the refund is subject to refusal. 

Exchanges? If you prefer a store credit over a refund, please select the option on your return request to receive a gift code instead of a refund.

We are not responsible for return shipping and the potential cost associated, so we invite you to return your order using your preferred shipping method.

Ready to request a return? Please contact us.

All products purchased on cieleathletics.com can be returned for refund within 30 days of receiving your order. Products must be returned in brand new, perfect condition with no signs of wear and with all tags and inserts attached in their original position to be eligible for a refund. We encourage you to reuse the original packaging for your return to reduce waste.

Shoe returns. Shoes can be returned for refund within 30 days of receipt. They must be returned in perfect condition with no sign of wear on the upper, mid, or outsole and free from scratches or marks of any kind. All stickers, tags and inserts must be attached in their original location. 

All returned items are inspected upon arrival. If a return does not meet our requirements, the refund is subject to review. 

Once the return is received and approved, the refund will be processed via original payment method and an email confirmation will be sent to your inbox. Please allow 2 to 5 business days for the refund to be reflected on your bank statement.

Our products are built to last. If at any point you have an issue with your Ciele Athletics™ product please reach out to us to see how our million mile guarantee applies. If your product is applicable, we invite you to return it to us for repair or replacement or store credit. In return, we ask that you take good care of it and if you’re no longer using it, reinvent it, donate it, trade it or recycle it.

The million miles guarantee does not cover accidental damage, normal wear-and-tear, or excessive use.

All joint adventure products are covered by the manufacturer's warranty and fall outside of our million miles guarantee. As an example, shoes, glasses, and socks are joint adventures manufactured by our partners. 

If you purchased your item from one of our retail partners, you’ll simply need to proceed directly with your point of purchase for warranty assistance.

All products must be returned in clean condition for the health and safety of our team processing warranty returns. 

If you would like to initiate a warranty request, reach out to us at cieleathletics.com/contact-us. We will review your request and contact you with next steps.

All joint adventure products are covered by the manufacturer's warranty and fall outside of our million miles guarantee. As an example, shoes, glasses, and socks are joint adventures manufactured by our partners. 

If you purchased your item from one of our retail partners, you’ll simply need to proceed directly with your point of purchase for warranty assistance.

All products must be returned in clean condition for the health and safety of our team processing warranty returns. If you would like to initiate a warranty request, reach out to us at cieleathletics.com/contact-us. We will review your request and contact you with next steps.