free shipping offer
FREE DELIVERY ON ORDERS ABOVE £100/100€
Please note that the following countries are excluded from this offer: Monaco, Greece, Andorra, Malta, San Marino, Liechtenstein, Bosnia & Herzegovina, Serbia, Iceland, Cyprus, Norway, Switzerland, Bulgaria, Croatia and Romania.
delivery rates to europe
All orders placed on are shipped from our distribution centre in the Netherlands. Once your order ships, you will receive a shipping confirmation with a tracking number via email. Please allow for 1 to 2 business days for order processing. Please note, we are unable to process orders on weekends and public holidays.
Orders are usually shipped by DPD or TNT tracked courier service. Most orders are delivered within 2–5 working days from dispatch. Please see below the shipping costs per country.
(2–5 working days)
|Switzerland / Ireland / Austria
|Sweden / Poland / Czechia
|Italy / Portugal / Spain / Slovakia
|Lithuania / Slovenia / Latvia / Hungary / Estonia
|Finland / Bulgaria / Romania
|Malta / Serbia / Cyprus / Bosnia & Herzegovina / Liechtenstein / Monaco / Andorra / San Marino
|Norway / Iceland
|Channel Islands (Jersey & Guernsey)
|Isle of Man
International orders outside the EU, EEA & UK may be subject to duty and customs charges that we are unfortunately not responsible for.
returns & exchanges
You can return your order as-new with packaging & tags intact within 30 days if receipt for an exchange or refund. If you would like to return your order, please carefully package and post back to the below correct address depending on your location. Please include a copy of your packing slip and if you would like a refund or exchange.
EU Returns Address:
RIF Europe BV
AMS Cargo Centre
Please contact us by email firstname.lastname@example.org in order to process your return.
UK Returns Address:
Hectic Europe Ltd
Unit E1 Hilton Park
We recommend using a recorded postal service for your returns as we cannot be held responsible for any items that are damaged or go missing whilst in transit. We do not provide a delivery service for returns, but will provide free delivery for all exchange items shipped back to the customer.
If your newly purchased product hasn’t lived up to your expectations and you believe the product to be faulty, please contact us in advance.
THE FINE PRINT:
- Please note that we can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund
- Gifts can only be returned for a refund to the original purchaser
- We can only accept returns for items purchased through this website (eu.cieleathletics.com). All other returns should be referred to the retailer from whom your Ciele Athletics product was purchased.
- We cannot refund any delivery charges, unless an item is faulty or sent in error
- Exchanges can only be fulfilled once the original purchase has been returned to our warehouse.
- Processing of returns can take up to 5 business days and refunds issued to your account can take up to 7 days to appear in your account.