free shipping on orders over 100€ / £100 to selected countries. T&Cs apply

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free shipping offer

Please note that the following countries are excluded from this offer: Monaco, Greece, Andorra, Malta, San Marino, Liechtenstein, Bosnia & Herzegovina, Serbia, Iceland, Cyprus, Norway, Switzerland, Bulgaria, Croatia and Romania.

delivery rates to europe

All orders placed on are shipped from our distribution centre in the Netherlands. Once your order ships, you will receive a shipping confirmation with a tracking number via email. Please allow for 1 to 2 business days for order processing. Please note, we are unable to process orders on weekends and public holidays.

Orders are usually shipped by DPD or TNT tracked courier service. Most orders are delivered within 2–5 working days from dispatch. Please see below the shipping costs per country.

Country Standard Delivery
(2–5 working days)
United Kingdom £8.50 DPD
Netherlands 5,99 € DPD
Germany 5,99 € DPD
Belgium 6,99 €


Denmark 7,99 € DPD
France 9,50 € DPD
Luxembourg 9,99 € DPD
Switzerland / Ireland / Austria 11,99 € DPD
Sweden / Poland / Czechia 12,99 € DPD
Italy / Portugal / Spain / Slovakia 13,99 € DPD
Lithuania / Slovenia / Latvia / Hungary / Estonia 14,99 € DPD
Croatia 15,99 € DPD
Finland / Bulgaria / Romania 16,99 € DPD
Malta / Serbia / Cyprus / Bosnia & Herzegovina /  Liechtenstein / Monaco / Andorra / San Marino 19,99 € DPD/TNT
Norway / Iceland 24,99 € DPD
Greece 30,00 € DPD
Channel Islands (Jersey & Guernsey) £9.99 DPD
Isle of Man £14.99 DPD

International orders outside the EU, EEA & UK may be subject to duty and customs charges that we are unfortunately not responsible for.


returns & exchanges

You can return your order as-new with packaging & tags intact within 30 days if receipt for an exchange or refund. If you would like to return your order, please carefully package and post back to the below correct address depending on your location. Please include a copy of your packing slip and if you would like a refund or exchange.

EU Returns Address:
Ciele Returns
RIF Europe BV
AMS Cargo Centre
Changiweg 9
1437EP Rozenburg

UK Returns Address:
Ciele Returns
Hectic Europe Ltd
Unit E1 Hilton Park
East Wittering
PO20 8RL

Outside EU & UK:
Please contact us by email in order to process your return.

We recommend using a recorded postal service for your returns as we cannot be held responsible for any items that are damaged or go missing whilst in transit. We do not provide a delivery service for returns, but will provide free delivery for all exchange items shipped back to the customer.

If your newly purchased product hasn’t lived up to your expectations and you believe the product to be faulty, please contact us in advance.


  • Please note that we can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund
  • Gifts can only be returned for a refund to the original purchaser
  • We can only accept returns for items purchased through this website ( All other returns should be referred to the retailer from whom your Ciele Athletics product was purchased.
  • We cannot refund any delivery charges, unless an item is faulty or sent in error
  • Exchanges can only be fulfilled once the original purchase has been returned to our warehouse.
  • Processing of returns can take up to 5 business days and refunds issued to your account can take up to 7 days to appear in your account.
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