Orders are shipped with a tracked courier service and most orders are delivered within 2 to 5 working days from dispatch. 

For per country rates, please see our Delivery page.

Orders for delivery outside the European Union and the United Kingdom may incur additional customs charges.

Please note you will be responsible for any additional local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase (if any). By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges.

You can return your order as new with packaging & tags intact within 30 days of receipt for an exchange, store credit or refund. 

If you are returning from the EU and UK, you can use our self-service portal to start your return.

For more information on returns, please visit our Returns page.

All products purchased on eu.cieleathletics.com (this site) can be returned for refund within 30 days of receiving your order. Products must be returned in brand new, perfect condition with no signs of wear and with all tags and inserts attached in their original position to be eligible for a refund. We encourage you to reuse the original packaging for your return to reduce waste.

Shoe returns. Shoes can be returned for refund within 30 days of receipt. They must be returned in perfect condition with no sign of wear on the upper, mid, or outsole and free from scratches or marks of any kind. All stickers, tags and inserts must be attached in their original location. 

All returned items are inspected upon arrival. If a return does not meet our requirements, the refund is subject to review. 

Once the return is received and approved, the refund will be processed via original payment method and an email confirmation will be sent to your inbox. Please allow 2 to 5 business days for the refund to be reflected on your bank statement.

we want you happy. if at any point you notice a performance issue with your ciele athletics product please don’t hesitate to reach out to us for a repair or replacement.

in return, we ask that you take good care of it and if you’re no longer using it - reinvent it, donate it, trade it or recycle it.

please note that the Million Miles Guarantee does not cover normal wear and tear. this includes fading of fabric, seam tape deterioration, and overall deterioration of fabric and moving parts that is to be expected with time; damage from use or misuse such as rips, tears, burns, holes and stains; and products that have not been properly cared for or have endured excessive use leading to a shorter product life.

ciele athletics joint adventure products which are not manufactured by ciele athletics will be offered the same guarantee as offered by the manufacturer of those products.

if you have purchased from one of our retail partners, please contact them directly. if there are issues doing that, you can reach out to us for warranty assistance.

the term "million miles" refers to the reasonable lifetime of the product. this does not mean your lifetime but rather the lifetime of the materials and components that go into the finished product. we do our best to select high-quality fabrics, materials and components that meet our standards, but even the best materials have a lifespan and will eventually degrade. we evaluate a product’s lifetime by its intended use and frequency of use, not by how old it is.

in some situations we are able to send replacement parts for repairs that can be done at home. if the product is not repairable, we will make every effort to replace a product, but cannot guarantee availability. any limited edition or discontinued product still covered by warranty that cannot be replaced with an identical product will be replaced with an equivalent model in our current collection, based on availability. we may make changes to products and designs in the time you purchased your product and submitted a warranty claim. products repaired or replaced under this warranty may or may not incorporate these changes.

• normal wear and tear. this includes fading of fabric, seam tape deterioration, and overall deterioration of fabric and moving parts that is to be expected with time.  
• damage from use or misuse such as rips, tears, burns, holes and stains.
• products that have not been properly cared for or have endured excessive use leading to a shorter product life.
• products that have been altered or modified from their original condition when purchased.
• products not purchased from ciele athletics, a ciele athletics authorised retailer or seller, including unauthorized internet sites.
• unauthorized repairs or alterations to product that were not processed through ciele athletics' million miles guarantee program, at a time when the product would have been covered by our warranty.